FAQS

 (828) 771-6966
hello@thebrightangle.com

 207 Coxe Ave Studio 15, Asheville, NC 28801

 Free standard shipping
on all orders over $50

 Working Hours
M-F 10AM-5PM

FaQs. General Information

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

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WHEN WILL MY ORDER SHIP?

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What if my shipment arrives damaged?

What if my shipment arrives damaged?

If your order arrives broke we can help! The sad truth is, USPS is hard on packages. No matter how well we pack products, they always manage to break something now and then. If this happens to you, here's what you do:

1. Immediately photograph the package and the broken piece(s).
2. Contact us ASAP - hello@thebrightangle.com.
3. Rest assured that a replacement will be on the way just as soon as possible.

What is the return policy?

What is the return policy?

All sales are final, but if you are truly unhappy with your order please contact us within 7 days and we will work with you to resolve any concerns.

We love our customers and want you to be thrilled with your purchase!

We are proud to make everything from scratch in small batches. Since each piece is one of a kind there maybe variations in glazing and nuances that are different from the product pictured in the shop. We want you to be satisfied with your product so contact us if you are unhappy.

Send pictures of the product and we will do our best to accommodate you.

If the product is indeed of the quality that we are known to ship out then we most likely will not do exchanges. If we agree to an exchange the customer with be responsible for shipping the return package and the exchanged product.

Due to the delicate nature of handmade products, we cannot be responsible for broken pieces months down the line. Breakable things unfortunately sometimes break and if you truly love them your heart with break too. Our products are designed and produced to be durable, but please use care.

Email us for care information specific to your product (hello@thebrightangle.com), and remember that even though our products are dishwasher safe, hand washing is recommended for the longevity of your piece. If your product breaks within the first week, it was likely damaged during shipping and we are happy to replace your item in those instances

Can I create a custom order?

Can I create a custom order?

You can create a custom order by setting up a registry account on (link to registry page)

If you are a retailer and want to carry our products in your shop please visit (wholesale page link) and create an account. If you have any questions please contact us.

Why isn't my discount code working?

Why isn’t my discount code working?

Please email us and we can fix it - hello@thebrightangle.com

What is your shipping policy?

SHIPPING POLICY

What is your shipping policy?

We work hard to keep our shipping rates reasonable while ensuring your items are delivered in the most efficient and reliable way possible -- we appreciate your understanding.

The Bright Angle ships orders via FEDEX and USPS. Carrier options vary based on item and destination. You can expect an automatic email with tracking details once your order ships.

For Ground Shipments, The Bright Angle will choose UPS or USPS as the shipping carrier. If you have a shipping preference, this can be chosen at checkout.

For orders over $200 a signature will be required for the delivery.

Please contact hello@thebrightangle.com with your order number if you need to make any changes to your shipping selection. If your order has not shipped, we will do our very best to accommodate all updated requests.

The customer assumes responsibility for additional charges on rejected packages.

What are your shipping rates?

SHIPPING RATES

What are your shipping rates?

We offer FREE Ground shipping on all orders over $100 shipped within the Continental U.S.

What is your privacy policy?

PRIVACY POLICY

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in other site promotions.

When ordering or registering, we may ask you for your name, date of birth, e-mail address, mailing address, daytime phone number, credit card information or other information.

We use browser cookies to enhance your experience and gather information about visitors to our websites. Please refer to the "Why do we use cookies?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:

* To quickly and securely process transactions

* To administer contests, promotions, surveys or other site features

* To allow us to better service you in responding to your customer service requests

If you have opted-in to receive The Bright Angle e-mail, we may send you periodic e-mails from The Bright Angle. If you would no longer like to receive The Bright Angle e-mail, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive The Bright Angle e-mail, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to our systems, and are required to keep the information confidential. When you place orders or access your personal information, we use a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Why do we use cookies?

Cookies are small files that a website transfers to your computer's hard drive through your Web browser (if you allow) that enables the site to recognize your browser and track information about your visit. For example, we use cookies to track the items in your Shopping Cart. They are also used to help us understand your preferences based on your site activity, which enables us to provide you with improved service.

You can choose to have your computer warn you each time a cookie is being set, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is different, so look at your browser Help menu to learn the correct way to manage the settings for your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. You can still place orders over the telephone by contacting Customer Service at hello@thebrightangle.com.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include website hosting partners and other parties who assist us in operating our website, conducting The Bright Angle's business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions or completely opt-out of receiving The Bright Angle e-mail please let us know by emailing us at hello@thebrightangle.com and simply ask us to remove your company, name or account from our email list. Please note that due to email production schedules you may receive any emails already in production.

A Special Note to Parents We realize that many children will visit our site, and we therefore encourage children to consult with their parents before submitting any information to any website, including ours. We encourage parents to supervise their children's online activities and consider using parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also prevent children from disclosing their name, address, and other personal information online without parental permission.

Changes to Our Policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on September 26, 2017.

Questions and Feedback We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.

What is your refund policy?

REFUND POLICY

What is your returns policy?

Contact me within **7 days** if there is a problem with your order. If your order arrives broke we can help! The sad truth is, USPS is hard on packages. No matter how well we pack products, they always manage to break something now and then. If this happens to you, here's what you do:

1. Immediately photograph the package and the broken piece(s). 2. Contact us ASAP. 3. Rest assured that a replacement will be on the way just as soon as possible.

All sales are final, but if you are truly unhappy with your order please contact me within 7 days and we will work with you to resolve any concerns. We love my customers and want you to be thrilled with your purchase!

We are proud to make everything from scratch in small batches. Since each piece is one of a kind there maybe variations in glazing and nuances that are different from the product pictured in the shop. We want you to be satisfied with your product so contact us if you are unhappy. Send pictures of the product and we will do our best to accommodate you. If the product is indeed of the quality that we are known to ship out then we most likely will not do exchanges. If we agree to an exchange the customer with be responsible for shipping the return package and the exchanged product.

Due to the delicate nature of handmade products, we cannot be responsible for broken pieces months down the line. Breakable things unfortunately sometimes break and if you truly love them your heart with break too. Our products are designed and produced to be durable, but please use care. Email us for care information specific to your product, and remember that even though our products are dishwasher safe, handwashing is recommended for the longevity of your piece. If your product breaks within the first week, it was likely damaged during shipping and I am happy to replace your item in those instances.

Ask a Question

Have a question that wasn't answered here? Email us and we'll get back to you ASAP.